PetVax AI Support

Get help with PetVax AI - Smart Pet Care

1. Getting Help

If you have questions, issues, or feedback about PetVax AI, we're here to help.

Email support: support@petvax.ai
Response time: We aim to respond within 2–3 business days.
Languages: English (primary)

When contacting us, please include:

Your device model and OS version (e.g. iPhone 15, iOS 18.1)
App version (from Settings → About in the app, if available)
A brief description of the issue
Screenshots or screen recordings if helpful

Please do not send full medical records or sensitive personal information by email. Share only what is necessary to describe the issue.

2. Frequently Asked Questions

Q: Is my pet's data backed up?

A: PetVax AI stores your pet information locally on your device and, if configured, may sync certain data to the cloud (e.g. via Firebase) so you can restore it if you reinstall or sign in again. Always keep your device backed up (iCloud / Google backup) for extra safety.

Q: How do I add or edit a pet or vaccination?

A: In the app, go to the home screen, tap Add Pet to create a new pet, or select a pet to view and edit their vaccinations, events, and timeline.

Q: How does the vaccine card scan work?

A: Use the Scan feature and take a clear photo of your pet's vaccination card. PetVax uses on-device OCR and cloud-based AI to read the text, extract vaccine names and dates, and suggest structured entries you can review and save.

Q: Why am I seeing ads?

A: The free version of PetVax AI includes ads to support development. You can remove ads and unlock additional features by upgrading to Pro via an in-app purchase.

Q: How do I restore my Pro purchase?

A: On a new device or after reinstalling, open the app, go to Settings → Restore Purchases (or the paywall screen) while signed in with the same Apple ID / Google account you used to purchase Pro. The app uses RevenueCat to securely restore your subscription or lifetime purchase.

3. Billing & Subscriptions

All purchases and subscriptions are processed securely by Apple (App Store) and Google (Play Store). For billing issues (refunds, payment problems, accidental purchases):

iOS: Use Apple's Report a Problem page or the App Store app.
Android: Use the Google Play subscription management page.

If you need help understanding what a subscription includes, contact us at support@petvax.ai. We cannot override Apple or Google's billing decisions but can help clarify what you purchased.

4. Data & Privacy Requests

To request a copy of your data, correction of incorrect data, or deletion of your account and associated data (where technically and legally possible), email us at support@petvax.ai with:

Subject: "PetVax AI Data Request"
The email address or ID you use in the app (if applicable)
Whether you're requesting access, correction, or deletion

We may ask you to verify your identity before processing the request.

5. Reporting Bugs & Feature Requests

We welcome feedback that helps improve PetVax AI. When reporting a bug, please include:

Steps to reproduce the issue
What you expected to happen
What actually happened (including any error messages)

For feature ideas, briefly describe the problem or workflow you'd like to improve and how you currently work around it. Send everything to support@petvax.ai.